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FAQ

Frequently asked questions
IS CHPA OPEN DURING COVID-19?
Due to COVID-19 concerns we are seeing clients via HIPAA-compliant telehealth. Please discuss with your provider or contact the front desk with questions at 919.636.5695.
Where is the office located?
CHPA is conveniently located in Carrboro just off the Jones Ferry Road exit on Hwy 54 at 610 Jones Ferry Rd #208, Carrboro, NC 27510. We are located on the second floor.

Google map directions
DO I NEED PRE-AUTHORIZATION FROM MY INSURANCE COMPANY?
Due to the various requirements of insurance companies, and mental health benefits in particular, we highly recommend that you call your insurance carrier to obtain PRIOR TREATMENT AUTHORIZATION FOR OUTPATIENT PSYCHOTHERAPY.  While your particular insurance plan may not require outpatient treatment authorization, most plans require prior authorization in order to cover your service.  If you fail to obtain such authorization then you will be responsible for the fee at the time of service.
How do I start my telehealth call?
A few minutes before your scheduled appointment, click the telehealth link you received by email or go to the telehealth call links on this website.
Do I need a computer to use telehealth?
No.  Telehealth calls can be made on Smartphones and Tablets running Android or Apple's iOS in addition to desktop and laptop computers.  We recommend testing your device setup before your telehealth appointment.
​Will Telehealth work on my phone?
Telehealth works on Android and Apple iOS Smartphones and tablets that have front-facing cameras.  We recommend testing your device setup before your telehealth appointment.
Learn about our Providers

CHPA

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Telehealth for Current Patients

Call to schedule an appointment: 919.636.5695

Chapel Hill Psychiatric Associates, PA
​610 Jones Ferry Rd, Suite 208
​​Carrboro, NC 27510

​​Tel: 919.636.5695
Fax: 919.442.1105
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  • Home
  • Contact
  • Telehealth
  • Providers
  • Policies
    • Patient Agreement
    • Notice of Privacy Practices
    • Good Faith Estimate
    • Forms
  • FAQ